Have you handled projects similar to ours — in our industry or using our technology stack?
Yes. Riverstone has successfully executed projects across multiple industries, including furniture design and manufacturing, automation, enterprise platforms, AI workflow solutions, financial services, and transportation.
We can share case studies aligned to your project’s industry, scale, and technology stack (e.g., Configura STAGE, Revit, AutoCAD, DAM/PIM, test automation, Azure).
Can you share recent customer success stories or measurable results?
Absolutely. Within the last 12 months, Riverstone has helped customers reduce design turnaround by 40%, automate document review workflows, and integrate visualization tools directly into customer websites.
We can share summary case studies and performance outcomes under NDA where required.
Team Composition & Expertise
Who will actually be working on our project, and how experienced are they?
Our projects are handled by senior and mid-level engineers with solid hands-on experience in their respective domains.
We’ll share a team summary with the proposal so you know exactly who is working on your project and their experience levels.
How do you ensure continuity if someone leaves mid-project?
We maintain cross-trained backup resources and a knowledge-sharing system through our PMO.
Our attrition is well below the industry average, and we ensure seamless transition without disruption if team changes occur.
References & Case Studies
Can we speak to some of your past or current customers?
Yes. We can arrange reference calls or email introductions with select customers (subject to their approval).
They can share first-hand feedback on delivery quality and responsiveness.
Can we request specific case studies during the proposal stage?
Definitely. We can share domain-specific or technology-specific case studies depending on your requirement.
If needed, we can also provide short write-ups for recent projects that are not yet published on our website.
Service Levels, Support & Change Management
What kind of support do you provide after project delivery?
We provide post-implementation support with defined SLAs.
Critical issues are typically addressed within 4 hours, and non-critical issues within 1 business day.
You’ll always have a single point of contact for ongoing support.
How do you handle changes in scope or additional requirements after delivery?
We follow a transparent Change Management Process.
Any new requests are reviewed, estimated, and approved before implementation — so there are no hidden costs or surprises.
Pricing & Transparency
Is your pricing model transparent?
Yes. Every proposal includes a clear cost breakdown, outlining tasks, deliverables, and optional components.
There are no hidden charges or outsourced dependencies for core work.
How do you ensure customers understand what’s included and excluded?
Each proposal includes an “Assumptions & Dependencies” section that defines boundaries and expectations clearly.
We also provide a sample SOW (Statement of Work) so you know exactly what to expect.
Compatibility with Our Technology Stack
How do you ensure your solutions work with our existing tools or platforms?
Before we finalize any proposal, our Solution Architects perform a compatibility check with your ERP, design tools, and cloud environment.
This ensures seamless integration and avoids post-delivery surprises.
Can you give examples of platforms you’ve integrated with?
Yes — we’ve successfully integrated with Configura (STAGE & CET), Autodesk, Revit, SolidWorks, SAP, Azure, and AWS.
Our team maintains a Tech Stack Matrix that lists supported platforms and versions.
Risk & Contingency Planning
What happens if there’s a delay or unforeseen issue during the project?
We maintain a risk register for every project, where potential issues are identified, tracked, and managed proactively.
You’ll receive periodic status updates and mitigation steps for full transparency.
How do you handle key team member attrition?
For every critical role, we ensure backup coverage and cross-training.
This guarantees that delivery isn’t affected even if team transitions occur mid-way.
Cultural & Communication Fit
How will we communicate and track progress, especially across time zones?
We adapt to our customers’ time zones with overlapping working hours and structured communication — daily updates, weekly calls, and monthly reviews.
You’ll also get a communication plan and escalation matrix upfront.
How do you ensure smooth collaboration between your team and ours?
We use tools like Microsoft Teams, Jira, and Asana for real-time updates.
Our delivery teams are trained to maintain clear documentation, demo cadence, and proactive reporting — ensuring complete visibility.
Overall Credibility & Trust
How stable and reliable is Riverstone as a partner?
Riverstone has been consistently growing for over a decade, with strong financial stability and long-term customer relationships.
We serve customers across the U.S., Europe, and India — many of whom have been with us for several years.
How do you ensure consistent quality across projects?
We have clear, repeatable processes aligned with SOC 2 best practices, and our audit is currently in progress.
Our QA team reviews every deliverable, and we monitor key metrics like timely delivery, defect count, and client feedback to maintain quality across all engagements.
