Why Automate Order Management with Riverstone?
Manual order processes slow down fulfillment, create errors, and impact customer satisfaction.
Riverstone’s AI-powered order management solution streamlines the entire workflow—regardless
of format or channel—through a unified, cloud-based system built for speed, accuracy, and visibility.
" Riverstone’s AI-driven solution transformed how we handle purchase order
discrepancies. What was once manual and error-prone is now streamlined,
accurate, and efficient. Their team delivered a tool that fits seamlessly
into our workflow and made a real impact on procurement operations. "
Kristen McKenzie, Managing Principal at CRI, San Francisco
Drive Digital Transformation in Order Management
Riverstone brings deep expertise in automation, AI, and system integration to help businesses transform how they manage customer orders—across formats, channels, and systems. Our solutions are designed to deliver clarity, control, and consistency, making complex order environments easier to manage and scale.
Leveraging machine learning and natural language processing (NLP), our solutions are built to intelligently capture and interpret order data from virtually any source—structured formats like XML or EDI, semi-structured PDFs, or even free-text emails.
- Extracts and validates order data against your ERP in real-time
- Learns continuously to improve recognition accuracy
- Detects quantity anomalies by referencing historical order patterns
- Classifies incoming orders automatically to streamline workflows
Deliver a consistent B2B order experience that mirrors modern B2C expectations:
- Make business ordering as easy and smooth as online shopping.
- Connect our product catalog directly to your procurement platform
- Mobile-friendly access for customers and sales reps
via a dedicated app
Whether you already use EDI or are looking to adopt it, Riverstone can help unify your order management process across all channels:
- Centralized dashboard for EDI and non-EDI orders
- Human-readable versions of EDI orders for fast
customer service handling - Streamlined onboarding for new EDI partners
- Support for exception handling and customer updates available
- AI-assisted automation that improves with each transaction
Our platform works with any ERP system and can connect deeply in both directions with systems like SAP, Microsoft Dynamics, Oracle, NetSuite ERP and more.
- Real-time access to inventory, pricing, and availability
- Automated order creation and updates directly in the ERP
- Supplier-side confirmations and shipping updates sync back to customer portals
- Flexible connectors that adapt to existing tech environments
Solving Key Challenges
Pain Points-
Manual Error Detection in POs
Time-consuming and error-prone manual checks.
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Document Format Inconsistencies
Vendors use varied formats, complicating validation.
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Discrepancies in Order Details
Frequent mismatches in product codes, quantities, pricing, and taxes.
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Lack of Real-Time Reporting
Customers lacked quick insights for resolving mismatches.
Strategies-
Automated PO Validation
AI auto-checks PO & order numbers, cutting manual work.
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Smart Document Standardization
ML reads and unifies various vendor formats seamlessly.
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Advanced Discrepancy Detection
Checks quantity, pricing, and product codes
for accuracy. -
Instant Discrepancy Reports
Auto-generates Excel sheets showing matched or mismatched data.
Instant Insights with Actionable Analytics
At Riverstone, we believe smarter decisions start with clear visibility.
Our customizable dashboards provide real-time access to order data, performance metrics, and trends—helping customer service and operations leaders stay informed and agile, wherever they are.
- Track KPIs across order accuracy, fulfillment speed, and exception rates
- Monitor trends and performance across teams, products, or regions
- Access dashboards from any device for insights on the go
Empower Your Teams, Evolve Your Strategy
Riverstone’s automated order management platform doesn’t just optimize operations—it redefines the role of your teams. By removing repetitive, manual tasks, employees can focus on delivering real value through customer engagement and strategic growth initiatives.
- Eliminate order backlogs and reduce turnaround time from days to minutes
- Reclaim time for upselling, relationship-building, and proactive service
- Elevate employee roles with more meaningful, future-focused work
- Attract and retain top talent by offering digital-first tools and clear career growth paths
What Our Customers say
Frequently asked questions
Riverstone’s platform automates the full order lifecycle—from intake to validation to fulfillment—dramatically reducing manual work, errors, and order cycle time. Teams can process higher volumes of orders faster, with fewer exceptions, and refocus their efforts on value-driven activities like customer engagement and upselling.
Yes. Riverstone’s solution is designed to be ERP-agnostic and supports seamless integration with platforms like SAP®, Oracle®, Microsoft Dynamics, Salesforce®, and others. We offer flexible APIs and built-in connectors to ensure real-time data exchange and minimal disruption to your existing workflows.
Security is central to everything we build, with enterprise-grade measures like encryption, secure authentication, role-based access, and full audit logging. To safeguard production systems, we require customers to provide duplicate data and a separate environment for Riverstone testing.
Absolutely. Riverstone centralizes all order types—EDI, PDF, email, portal submissions—onto a single platform. Customer service teams can manage, track, and validate every order in one place, improving visibility and simplifying exception handling.
Project timelines vary based on complexity and integration needs, but a typical deployment can be achieved within a few weeks. Riverstone provides full end-to-end support, including implementation, testing, user training, and post-launch optimization. A dedicated project manager ensures your transition is smooth and aligned with your business goals.
Our dedicated team works closely with you to build customized dashboards tailored to your specific requirements. These dashboards deliver real-time insights into order processing KPIs, exception rates, fulfillment trends, and team performance—empowering your management with actionable data for informed decision-making and continuous improvement.
Faster, more accurate order processing means fewer delays, fewer errors, and greater transparency for your customers. Our platform also supports real-time order status updates, proactive issue resolution, and self-service options—empowering you to deliver a superior customer experience that drives retention and loyalty.